Frequently Asked Questions | Fp WELLNESS New York Dispensary
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Frequently Asked Questions

New York Medical Marijuana Patients FAQ

I’ve never been to a medical marijuana dispensary. How does it work?

A medical marijuana dispensary is a simple, secure facility designed to provide access for patients to receive medical marijuana in a safe, welcoming environment. Patients and caregivers need to check in with security upon entering. Once checked in, patients are greeted by a NY-licensed pharmacist who is trained to answer questions about medical marijuana and will help the patient find the right product based on the patient’s individual health needs. Qualified patients or their caregivers must present their NY medical marijuana or caregiver card in order for our pharmacist to dispense product.

What forms of medical marijuana are available in New York?

In New York, the approved forms of medical marijuana include oral and sublingual liquids; oil for vaporization or administration via inhaler; capsules to take orally; topicals such as ointments, lotions and patches; solid and semi-solid products, including chewable and effervescent tablets and lozenges; and certain non-smokable forms of ground plant material. Under NY law, smoking is not permitted.

Why should I choose Fp Wellness dispensaries?

Quality: We’re proud to be a dispensary in New York that is licensed to manufacture state-approved
medical marijuana products which will enable us to offer the best variety of products and carefully control
the quality of our medical marijuana.

Comfort: Each of our NY dispensary locations is carefully designed to create a comfortable experience
for our patients and caregivers. Our dispensaries will feature wide halls, cozy seating, beautiful plants and
art, spacious restrooms, and wheelchair accessibility.

Customer Service: Our licensed pharmacists and staff are highly knowledgeable and patient-focused.
We will work hard to maintain a welcoming and safe environment for all our visitors and will do everything
we can to make your patient experience a pleasant one.

Do I need an appointment?

Our Halfmoon location is by appointment only. Please call 518-373-4147 to schedule. No appointments are needed at our other locations; walk-ins are welcomed at our Halfmoon location.

How do I prepare for my first visit?

New patients with a current NYS medical marijuana card who visit our dispensary must complete a patient intake form. For your convenience, we have put the patient intake paperwork online, as well, so you can complete the form prior to visiting our dispensary.

I have a medical marijuana card from another state. Can I use it to purchase at a New York dispensary?

Unfortunately, New York dispensaries are only permitted to serve patients who have a current NY medical marijuana card.

What forms of payment do you accept?

We only accept cash at our dispensary locations; we do not accept credit cards.

Will insurance cover medical marijuana?

No. Insurance will not cover medical marijuana costs at this time.

Can I travel with my marijuana-based medication?

Medical marijuana is legal per New York state law, but these regulations are NOT recognized by other states or at a federal level. You risk legal problems if you take the medication outside of New York State either by car or plane.

Can my caregiver pick up my refills?

A caregiver is a trusted friend, family member or assistant who is authorized to purchase medical marijuana products and transport them to the patient. To add a designated caregiver, registered patients need to update their patient file with the NY State Department of Health, and the caregiver would also need to create an application online and accept that designation as a caregiver. The NY medical marijuana caregiver card will then be sent in the mail to the designated caregiver. For additional questions, call the number on the back of your medical marijuana ID card: 1-866-811-7957

How do I add a designated caregiver to my account?

Registered patients who would like to add a designated caregiver to their account should go back into their patient file with the NY State Department of Health and add a caregiver. Please know that the caregiver would also need to create an application online and accept that designation as a caregiver. Only then will the NY medical marijuana caregiver card arrive in the mail. Call the number (1-866-811-7957) on the back of your medical marijuana ID card if you have any questions.

Is there a number I can call in the case of an adverse event?

Report adverse events 24/7 by calling 833-597-6520. In the case of a medical emergency, dial 911.

Medical Card and Certification Questions

How can I get a NY medical marijuana card and make purchases?

If you live in New York and have a qualifying medical condition, you’re eligible to apply for a medical marijuana card. You’ll need to obtain a patient certification from a registered doctor, physician’s assistant or nurse practitioner, and submit a patient application to the New York Department of Health. Once you receive your NY medical marijuana card, you can begin making purchases at the dispensary. Visit xxx for step-by-step instructions.

How do I prove New York residency?

In order to participate in New York’s medical marijuana program, you must be able to demonstrate current residency in New York State. You’ll need to provide one of the following proofs of residency:

 ID number from your New York State Driver’s License or New York State Non-Driver ID Card.
 Copy of a government-issued identification card that contains your name and New York State address.
 Copy of a utility bill or other document showing your residency issued within the previous two months. The document must contain your name and address.
 Copy of a current lease or similar document showing your residency within New York State.
 Other documentation as approved by DOH containing sufficient information to show proof of residency in New York State.

Temporary residents who are receiving treatment in New York for a qualifying medical condition may demonstrate residency by providing a lease, utility bill, hospital bill, or other documentation as approved by the Department of Health.

What is a patient certification?

A patient certification is the form your practitioner issues to you when you’ve been approved to use medical marijuana. This document lists which products you are able to purchase and states how long your certification will last. You’ll need your patient certification to obtain a medical marijuana card and visit the dispensary.

Do patient certifications expire?

Patient certifications expire ONE year from the date the doctor signs them, however many practitioners may specify an earlier expiration date. Pay close attention to the expiration date on your patient certification. If a patient is terminally ill (as certified by their practitioner), the certification does not expire. After the patient certification has expired, the patient is required to obtain a new patient certification from
his or her practitioner, followed by obtaining a new medical marijuana card from the NYS Department of Health. If a registered patient renews his or her patient certification and application before their card expires, the card would not expire but would instead be linked to the new patient certification form.

How can I find a doctor, physician’s assistant, or nurse practitioner to certify me?

We recommend discussing medical marijuana with your primary care physician first. If your physician does not provide medical marijuana certifications, then he or she may refer you to a practitioner who is registered with the program. Please note that dispensaries are not permitted to provide referrals, but your care provider can access a list of practitioners by clicking here and logging in to the “Physician Access to Registered Practitioners” section. In the event that your primary care physician is unwilling to assist you with a referral, some patients have
found medical marijuana doctors in New York through the help of online search engines or other online resources.

What questions I should ask my certifying practitioner?

It may be useful to ask some of following questions when visiting a NY medical marijuana practitioner:

 How often will I be expected to renew my certification in order to keep receiving product from a dispensary?
 What is the process for renewing a medical marijuana certification at your office?
 How much do you charge for the initial consultation and Patient Certification?
 How much do you charge to update an existing Patient Certification?
 What if I try the product recommended on the Patient Certification but I don’t think it’s right for me?
 What is the process for trying a new product at a dispensary?
 What sort of documentation will you need from my primary care physician in order to take me as a patient?

What are the qualifying medical conditions in New York?

To participate in New York’s medical marijuana program, patients must have a qualifying medical
condition and experience associated or complicating symptoms. The qualifying medical conditions are as

 Cancer
 Chronic Pain
 Epilepsy
 Huntington’s Disease

 Inflammatory Bowel Disease
 Multiple Sclerosis
 Neuropathy
 Parkinson’s Disease
 Spinal Cord Injury with Spasticity

 Any condition for which an opioid could be prescribed

The associated or complicating conditions include:
 Cachexia/Wasting Syndrome
 Opioid use disorder
 Severe or Chronic pain

 Severe Nausea
 Severe or Persistent Muscle Spasms
 Seizures

Additional qualifying conditions are being considered and added to the program on an ongoing basis.

How do dosage recommendations work?

Each registered patient is allowed up to 3 dosing recommendations at a time determined by the practitioner. This means your practitioner could recommend multiple different product types for specific treatment purposes or times of day. A 30 day supply can be dispensed for each dosing recommendation. The pharmacist must make sure the patient possesses no more than 30 days supply at a time for each
recommendation. Unlike other controlled substance prescriptions, the patient can purchase less than 30 days supply at a time.

The “End Date” is the expiration date of the dosing recommendation. After the end date has passed, an updated certification must be obtained before any further refills. You’ll need to contact your practitioner prior to your appointment if your dosing recommendation is expired.