Frequently Asked Questions

New York Medical Marijuana Patients FAQ

Do I need an appointment?

Please place your orders ahead of time online or call to place the order at the dispensary you wish to pick up at. First time patients please call first.

I’ve never been to a Medical Marijuana Dispensary. How does it work?

Our Medical Marijuana Dispensaries are a simple and secure facilities designed to provide safe and comfortable access to Medical Marijuana and Cannabis Wellness Products. After registering with our Patient Care Specialist, Patients and Caregivers are greeted by a NY state-licensed Pharmacist who is trained to make recommendations and answer questions about Medical Marijuana. Cannabis Pharmacists are there to help Patients and Caregivers find the right Therapeutic Cannabis Products for each individual patient’s desired outcome.


What to Bring:


  1. Your NY Medical Marijuana Card or Temporary NY Medical Marijuana Card (Required)
  2. Your Photo ID (Required only if using a Temporary Medical Marijuana Card)


Some patients may also wish to bring:


  1. A list of current medications
  2. Your Practitioner or Doctor’s Patient Certification Form
  3. Your Designated Caregiver’s Contact Information
  4. Completed Medical Marijuana Patient Registration Forms


For more information about the New York Medical Marijuana Program, visit

To download Medical Marijuana Patient Registration Forms, follow this link:

What forms of Medical Marijuana are available in New York?

In New York, the approved forms of Medical Marijuana Products include: Solid dosage forms like Capsules, Tablets, and Lozenges, metered liquid or Oil for vaporization or oral administration, metered ground cannabis preparations, transdermal patches, and topicals.


Smoking and smoke-able forms are not permitted at this time. Edibles and Gummies that contain THC and CBD are also currently prohibited.


Please contact Fp WELLNESS Medical Marijuana Dispensaries in New York directly to find out more about available products. An updated Medical Marijuana Menu is available on the Fp WELLNESS Website at .


For more information, visit the NYSDOH Website’s FAQ at

Why should I choose Fp Wellness Medical Marijuana Dispensary?

Customer Service: We put our Patients first!: Our licensed Cannabis Pharmacists and Patient Care staff are knowledgeable, friendly, and patient-focused. Each patient is unique – and we always take the time to ensure that your questions and concerns are addressed. Serving our patients well is our main focus – it’s our mission!

We work hard to maintain a welcoming and safe environment for all our visitors and always do everything we can to make your patient experience a pleasant and enjoyable one.


High-Quality Medical Marijuana Products: We’re proud to be an approved New York Marijuana Dispensary that is licensed to manufacture state-approved Medical Marijuana Products. This ensures that we always offer the best high-quality Medical Marijuana Products and can carefully control the quality of our Cannabis Medicine.

We also carry a selection of curated Medical Marijuana and CBD Wellness Products from other Dispensaries like Etain , Columbia Care, and Curaleaf. When you visit our Dispensaries in New York, you can be sure that all of our Medical Cannabis Products are lab-tested and high-quality Cannabis products approved by the New York State Department of Health.


Comfortable Dispensaries: Each of our NY dispensary locations is carefully designed to create a comfortable experience for you – our patients and caregivers. Our New York Marijuana Dispensaries feature wide halls, cozy seating, beautiful plants and art, spacious restrooms, and wheelchair accessibility.


Affordability: We offer Discount Programs for Seniors, Veterans, and Patients experiencing Financial Hardship. We also offer seasonal Discounts and Promotions in order to make our Medical Marijuana Products more affordable.

For more information about our Medical Marijuana Discounts, Special Offers, Sales, Promotions, and how to make your Medical Marijuana more affordable, visit our Medical Marijuana Discounts page at

How do I prepare for my first visit?

New patients with a current New York Medical Marijuana Card who visit one of our NY Marijuana Dispensaries Dispensary must complete a patient intake form. For your convenience, we have put the new NY Medical Marijuana Patient registration forms online so you can complete the registration forms prior to visiting an Fp WELLNESS Medical Marijuana Dispensary Near You!

Click this link for New Patient Registration Forms:

I have a medical marijuana card from another state. Can I use it to purchase at a New York dispensary?

Unfortunately, New York dispensaries are only permitted to serve patients who have a current NY medical marijuana card.

What forms of payment do you accept?

We accept cash at our dispensary locations.

Each Fp WELLNESS NY Medical Marijuana Dispensary has an in-store ATM for your convenience!

Will insurance cover medical marijuana?

No. Insurance will not cover medical marijuana costs at this time.

Can I travel with my marijuana-based medication?

Medical marijuana is legal per New York state law, but these regulations are NOT recognized by other states or at a federal level. You risk legal problems if you take the medication outside of New York State either by car or plane.

Can my caregiver pick up my refills?

A caregiver is a trusted friend, family member or assistant who is authorized to purchase medical marijuana products and transport them to the patient. To add a designated caregiver, registered patients need to update their patient file with the NY State Department of Health, and the caregiver would also need to create an application online and accept that designation as a caregiver. The NY medical marijuana caregiver card will then be sent in the mail to the designated caregiver. For additional questions, call the number on the back of your medical marijuana ID card: 1-866-811-7957

How do I add a designated caregiver to my account?

Registered patients who would like to add a designated caregiver to their account should go back into their patient file with the NY State Department of Health and add a caregiver. Please know that the caregiver would also need to create an application online and accept that designation as a caregiver.

Only then will the NY medical marijuana caregiver card arrive in the mail. Call the number (1-866-811-7957) on the back of your medical marijuana ID card if you have any questions.

Is there a number I can call in the case of an adverse event?

Report adverse events 24/7 by calling 833-597-6520. In the case of a medical emergency, dial 911.

What is the FP Wellness return policy?

Fp Wellness has a “No Returns” Policy.

However, defective cartridges and batteries can be exchanged within 30 days of purchase with receipt and original packaging.

Medical Card and Certification Questions

How can I get a NY medical marijuana card and make purchases?

If you live in New York State and have a qualifying medical condition, or if you are being treated for your condition in New York, you’re eligible to apply for a New York Medical Marijuana Card. You’ll need to obtain a patient certification from a registered doctor, physician’s assistant or nurse practitioner, and submit a patient application to the New York Department of Health. Once you receive your NY Medical Marijuana Card, you can begin making Medical Cannabis purchases at our NY Medical Marijuana Dispensaries. Visit our Patient Guide called “How to Get a Medical Marijuana Card in New York” for step-by-step instructions.

How do I prove New York residency?

In order to participate in New York’s Medical Marijuana Program, you must be able to demonstrate current residency in New York State. You’ll need to provide one of the following proofs of residency:


  •  ID number from your New York State Driver’s License or New York State Non-Driver ID Card.
  •  Copy of a government-issued identification card that contains your name and New York State address.
  •  Copy of a utility bill or other document showing your residency issued within the previous two months. The document must contain your name and address.
  •  Copy of a current lease or similar document showing your residency within New York State.
  •  Other documentation as approved by DOH containing sufficient information to show proof of residency in New York State.

Temporary residents who are receiving treatment in New York for a qualifying medical condition may demonstrate residency by providing a lease, utility bill, hospital bill, or other documentation as approved by the Department of Health.

What is a patient certification?

A patient certification is the form your practitioner issues to you when you’ve been approved to use Medical Marijuana.

This document lists which Medical Marijuana Products you are able to purchase and states how long your certification will last. You’ll need your patient certification to obtain a medical marijuana card and visit a NY Medical Marijuana Dispensary.

Do patient certifications expire?

Yes, most Patient Certifications do expire.

Patient certifications usually expire 1 year from the date the doctor signs them. However many practitioners may specify an earlier expiration date. Pay close attention to the expiration date on your patient certification.

If a patient is terminally ill (as certified by their practitioner), the certification does not expire.

After the patient certification has expired, the patient is required to obtain a new patient certification from his or her practitioner and get a new Medical Marijuana card from the NY State Department of Health.

If a registered patient renews his or her patient certification and application before their card expires, the card would not expire but would instead be linked to the new patient certification form.

How can I find a doctor, physician’s assistant, or nurse practitioner to certify me?

We recommend discussing Medical Marijuana with your Primary Care Physician first. If your physician does not provide Medical Marijuana Certifications, then he or she may refer you to a practitioner who is registered with the program. Please note that NY Medical Marijuana Dispensaries are not permitted to provide referrals, but your care provider can access a list of practitioners by visiting the New York State Department of Health’s Medical Marijuana Program Website and logging in to the “Physician Access to Registered Practitioners” section.

In the event that your primary care physician is unwilling to assist you with a referral, some patients have found medical marijuana doctors in New York through the help of online search engines like , or other online resources.

What questions I should ask my certifying practitioner?

It may be useful to ask some of following questions when visiting a NY Medical Marijuana Practitioner:


  • How often will I be expected to renew my certification in order to keep receiving product from a dispensary?
  • What is the process for renewing a medical marijuana certification at your office?
  • How much do you charge for the initial consultation and Patient Certification?
  • How much do you charge to update an existing Patient Certification?
  • What if I try the product recommended on the Patient Certification but I don’t think it’s right for me?
  • What is the process for trying a new product at a dispensary?
  • What sort of documentation will you need from my primary care physician in order to take me as a patient?
What are the qualifying medical conditions in New York?

To participate in New York’s medical marijuana program, patients must have a qualifying medical
condition and experience associated or complicating symptoms.


The qualifying medical conditions are as follows:


  •  ALS
  •  Cancer
  •  Chronic Pain
  •  Epilepsy
  •  Huntington’s Disease
  •  Inflammatory Bowel Disease
  •  Multiple Sclerosis
  •  Neuropathy
  •  Parkinson’s Disease
  •  PTSD
  •  Spinal Cord Injury with Spasticity
  •  Any condition for which an opioid could be prescribed


The associated or complicating conditions include:


  •  Cachexia/Wasting Syndrome
  •  Opioid Use Disorder
  • Severe or Chronic pain
  •  Severe Nausea
  •  Severe or Persistent Muscle Spasms
  •  Seizures


Additional qualifying conditions are being considered and added to the program on an ongoing basis.

How do dosage recommendations work?
  • Each registered patient is allowed up to 3 dosing recommendations at a time determined by the practitioner.
  • Your practitioner could recommend multiple different product types for specific treatment purposes or times of day.
  • A 30 day supply can be dispensed for each dosing recommendation.
  • The pharmacist must make sure the patient possesses no more than 30 days supply at a time for each recommendation.
  • Unlike other controlled substance prescriptions, Patients can purchase less than 30 days supply at a time.
  • The “End Date” is the expiration date of the dosing recommendation. After the end date has passed, an updated certification must be obtained before any further refills. You’ll need to contact your practitioner prior to your appointment if your dosing recommendation is expired.